Frequently Asked Questions
Effective date: September 10, 2026
Where do you ship
We ship free of charge to eligible street addresses in the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO/DPO addresses or international destinations.
How long does delivery take
Processing normally takes 1 to 3 business days. Estimated delivery after processing is 3 to 7 business days.
What is the daily cut-off time
The order cut-off is 5:00 p.m. Eastern Time on business days. Orders placed later are treated as received on the next business day.
How do I track my order
A tracking email is sent when tracking becomes available. Allow up to 48 hours for the carrier page to show movement.
Can I cancel or change an order
Contact support@manevessa.com before the order ships. We will try to help, but cancellation is not guaranteed once fulfillment has begun and is unavailable after shipment.
What is your return policy
Eligible items may be returned within 30 calendar days after delivery. Products must meet the condition requirements in our Return and Refund Policy.
Are returns free
Yes. We provide one prepaid return label for each eligible U.S. return. No restocking fee applies to an eligible return.
Do you accept exchanges
Yes. Eligible items may be exchanged within 30 calendar days after delivery, subject to inventory. Contact customer support for authorization and instructions.
Where do I send a return
Contact customer support first. After approval, we will provide the authorized return address and return label.
When will I receive my refund
After we receive and inspect the return, we will notify you and promptly issue an approved refund to the original payment method. Banks or payment providers typically require 5 to 10 business days to post the credit.
Can I return a wig or hairpiece after trying it on
A brief try-on over a wig cap is acceptable. The item must remain unworn, unwashed, uncut, unaltered and free from odors or styling products, with tags and packaging intact.
What if my product arrives damaged or incorrect
Contact support@manevessa.com within 7 calendar days after delivery and include the order number and clear photographs.
Are product colors exact
Screens and lighting can cause slight differences. We describe material differences and available colors on each product page.
How can I contact Manevessa
Email support@manevessa.com or call +1 (618) 340-9747, Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.