Refund policy

Effective date: September 10, 2026

Overview

We want you to be satisfied with your purchase. Eligible products purchased from Manevessa may be returned within 30 calendar days after the recorded delivery date.

This policy applies to orders delivered within the United States. It does not limit any rights that cannot be waived under applicable law.

Return Eligibility

To qualify for a return, the item must be unworn, unused, unwashed, uncut, unaltered, free from odors and styling products, and returned with all original tags, accessories and packaging.

For wigs and hairpieces, the lace, bands, clips and attachments must remain intact. Trying an item on briefly over a wig cap is permitted, but products showing wear, cutting, coloring, heat styling, washing or other alteration are not eligible unless they arrived defective or incorrect.

For beauty and styling tools, the product must be unused and returned in its original condition. For hygiene and safety reasons, used personal-care products may not be returned unless defective.

How to Start a Return

Contact support@manevessa.com or +1 (618) 340-9747 within 30 days after delivery. Include your order number, the item you want to return and the reason for the request. If the product is damaged, defective or incorrect, include clear photographs.

Do not mail a return without authorization. After approval, we will email return instructions, a prepaid return label for an eligible U.S. return, and the authorized return address. The return address may differ from the address on the shipping label.

The package must be handed to the designated carrier within 7 calendar days after the return authorization is issued.

Free Returns and Refunds

Manevessa provides one prepaid return label for each eligible return request. Standard shipping is free, and we do not offer expedited shipping.

After the returned item is received and inspected, we will notify you whether the refund is approved and promptly issue an approved refund to the original payment method. Your bank, card issuer or payment provider typically requires 5 to 10 business days to post the credit.

We do not charge a restocking fee for eligible returns. If a returned product does not meet the eligibility requirements, we will contact you before taking further action.

Damaged Incorrect or Missing Items

Report a damaged, incorrect or materially incomplete order within 7 calendar days after delivery by contacting support@manevessa.com. We may request photographs of the product, packaging and shipping label. If the claim is verified, we will provide an appropriate replacement or refund at no additional cost.

Exchanges and Cancellations

We accept exchanges for eligible items. Contact customer support within 30 calendar days after delivery. We will provide instructions and, when applicable, a prepaid return label. Exchange availability depends on inventory.

Cancellation requests must be submitted before the order ships. We will make reasonable efforts to cancel an unshipped order, but cancellation is not guaranteed once fulfillment has begun. After shipment, eligible products may be returned under this policy.